Privacy Policy

Last updated: 15 August 2026

I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how I collect, use and protect information when you visit rachelneylan.com, contact me or use my services.

1. Who I Am

This website is operated by Rachel Neylan, based in Italy.

For the purposes of the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Italian data protection law, I am the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how I handle your personal information, please contact me:

Email: rachel@rachelneylan.com
Website: rachelneylan.com

2. Information I Collect

I may collect personal information that you voluntarily provide when you contact me through the website, by email or through another form of communication.

This may include:

* Your name
* Email address
* Telephone number, if provided
* Company or organisation name
* Information you provide about your enquiry, requirements or organisation
* Any other information you choose to provide

I may also collect limited technical information about how visitors use the website, such as device type, browser, approximate location, pages visited and how visitors arrived at the website.

3. How I Use Your Information

I may use your personal information to:

* Respond to enquiries and requests
* Discuss and provide my services
* Communicate with prospective and existing clients
* Manage client relationships and projects
* Maintain appropriate business and administrative records
* Improve my website and understand how it is being used
* Meet legal, regulatory or accounting obligations
* Protect my website and business against misuse, fraud or security threats

I will not sell your personal information to third parties.

4. Legal Basis for Processing

Under the GDPR, I must have an appropriate legal basis for processing your personal information.

Depending on the circumstances, I may process your information because:

* It is necessary to respond to your request or take steps towards entering into a contract with you
* It is necessary to fulfil a contract or provide agreed services
* I have a legitimate interest in responding to enquiries, managing client relationships, operating my website and improving my services
* I have a legal obligation to retain or process certain information
* You have provided consent where consent is required

Where I rely on your consent, you may withdraw it at any time.

5. Website Analytics

I use Google Analytics to understand how visitors interact with my website.

Google Analytics may collect information such as pages visited, time spent on the website, device and browser information, approximate geographic location and how you arrived at the website.

I use this information to understand website performance and improve the experience for visitors.

Where required, analytics technologies will only be activated after appropriate consent has been provided through the website’s cookie controls.

6. Cookies

My website may use cookies and similar technologies. Cookies are small files stored on your device that help websites function correctly and can provide information about how a website is used.

Some cookies may be necessary for the website to operate. Other cookies, including analytics cookies, may require your consent.

You can control or delete cookies through your browser settings. Where a cookie consent tool is provided on my website, you can also use it to manage your preferences.

7. Sharing Your Information

I may share personal information with trusted service providers where reasonably necessary to operate my website or provide my services. This may include website hosting, email, analytics, IT, accounting and other professional service providers.

These providers may only process personal information where necessary to provide their services and are expected to handle it securely and in accordance with applicable data protection requirements.

I may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

8. International Data Transfers

Some of the technology and service providers I use may process or store information outside the European Economic Area (EEA).

Where personal information is transferred internationally, I take appropriate steps to ensure that suitable safeguards are in place as required by the GDPR.

9. How Long I Keep Your Information

I retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services and meeting legal, accounting or regulatory requirements.

Information that is no longer required will be securely deleted or anonymised where appropriate.

10. Keeping Your Information Secure

I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under the GDPR, you may have the right to:

* Request access to the personal information I hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of your personal information in certain circumstances
* Request restriction of how your information is processed
* Object to certain types of processing
* Request the transfer of your information in certain circumstances
* Withdraw consent where processing relies on your consent

To exercise any of these rights, contact me at rachel@rachelneylan.com.

You also have the right to lodge a complaint with the relevant data protection supervisory authority. As I am based in Italy, you may contact the Garante per la protezione dei dati personali, the Italian data protection authority.

12. Third-Party Websites

My website may contain links to external websites. I am not responsible for the privacy practices, security or content of third-party websites.

I recommend reviewing the privacy policies of external websites before providing personal information to them.

13. Changes to This Privacy Policy

I may update this Privacy Policy occasionally to reflect changes to my website, services, technology or legal requirements.

The latest version will be published on this page with the date it was last updated.

14. Contact

If you have any questions about this Privacy Policy or how I handle your personal information, please contact me:

Rachel Neylan
Email: rachel@rachelneylan.com
Website: https://rachelneylan.com